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Eaze Help Center

Product Warranty

G Pen Gio battery and charger are covered under a manufacturer warranty. There is no warranty by the manufacturer for their pods.  

A manufacturer warranty is not honored by the retailer (Eaze) but instead is offered through Grenco Sciences, the creators of G Pen Gio products. 

If you have received a malfunctioning battery, pod or charger within 30 days of purchase, please contact Eaze at 1-844-420-5420 or

However, if it is beyond 30 days, the manufacturer warranty will extend to the remaining 1 year past the purchase date. This warranty only covers the device and does not apply to pods.

To redeem a manufacturer warranty, please contact Grenco Sciences at INFO@GRENCOSCIENCE.COM or (800) 948-7480.


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