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Eaze Help Center

Product Warranty

PAX Era™ 1 Year Limited Manufacturer Warranty

*Manufacturer warranties are honored by the developer, PAX Labs, not by the retailer (Eaze). 

  • How Long Does the Warranty Last?

    • PAX Era™ comes with a one (1) year limited warranty from the date of retail purchase by the original purchaser.

  • What Does the Warranty Cover?

    • PAX Labs only warrants PAX Era™ against damage caused by PAX Era™ “Simple-Click” Pods and defects in materials and workmanship under normal use, in either case, for 1 year from date of retail purchase from or from authorized PAX retailers by the original purchaser (this Limited Warranty is NOT transferable to subsequent purchasers).  Warranty does not apply should you purchase through a 3rd party reseller such as eBay and Craigslist.

  • What Will PAX Labs Do?

    • If a valid claim under this Limited Warranty is received within the 1 year warranty period, PAX Labs will, at its discretion, either: (1) Repair the defect; or (2) Exchange the device for a new one.

Except as stated herein, PAX Labs makes no other express warranty.

  • What is NOT Covered by the Warranty?

    • PAX Era™ Pods themselves are not covered by this warranty;

    • Any non-PAX Labs products, any PAX Labs products other than the PAX Era™ device;

    • Damage caused by accident, abuse, misuse, flood, fire, earthquake, or other external causes;

    • Damage caused by the device being exposed to or coming in contact with moisture (e.g. liquids, water, rain, extreme humidity, unusually heavy perspiration or other moisture), or extreme thermal or environmental conditions (e.g. high altitude or sand, food, dirt or similar substances);

    • Damage caused by unauthorized Pod fillers, user-filled Pods, Pods which have been tampered with or counterfeit Pods;

    • Damage caused by operating the device outside the permitted or intended use as described by PAX Labs in the device documentation;

    • A device or part that has been modified to alter functionality or capability;

    • Damage to the device (1) attributable to accessories or attachments not authorized or recommended by PAX Labs or (2) attributable to accessories or attachments authorized or recommended by PAX Labs but where usage thereof was outside of normal use;

    • Cosmetic damage occurring through wear and tear, including but not limited to scratches, dents, and broken plastic;

    • Any device where the serial number has been tampered with, erased or obscured or is not genuine; and

    • Normal performance degradation of batteries or neglecting to adhere to cleaning instructions. Please contact PAX Customer Care for more information on battery degradation.

      In addition, opening, disassembling or tampering with your device in any way will void this Limited Warranty.

  • How Do You Get Service?

    • To obtain service under this Limited Warranty, the original purchaser must do the following:

      • Review this PAX Labs 1 year Limited Warranty to confirm that the warranty hereunder.

      • Proof of purchase may be requested before warranty service will be provided. Please retain your purchase receipt or other evidence of purchase for your records.

      • It is recommended soon after purchase and prior to submitting a request for warranty support and for your convenience, you register the date of retail purchase and device serial number as both are needed to establish the start/end dates of the Limited Warranty.

      • If no date of purchase is registered or no record of the purchase date is provided by you or otherwise available to PAX Labs at the time warranty service is requested, the warranty start/end dates will be determined by date of device manufacture using the device serial number.

      • TO ARRANGE FOR WARRANTY SERVICE, AND BEFORE SENDING YOUR PAX ERA DEVICE TO PAX LABS, first contact PAX Customer Care by submitting a support request, including as many details as possible of the problem experienced to ensure prompt service. A Pax Customer Care representative will contact you by phone. If PAX Customer Care cannot troubleshoot the issue over the phone, authorization to return the device to PAX Labs will be provided. PAX LABS RESERVES THE RIGHT TO REJECT RETURNS MADE WITHOUT PRIOR RETURN AUTHORIZATION.


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