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I'm a driver and having issues with using the driver app, what can I do?

Eaze Driver App Troubleshooting - Using the app

Make sure you are on the latest version of the driver apps. You can download the latest version at: https://drive.eazeup.com/apps


1) If the depot says you are not showing up in Mission Control (MC) OR that you are going on and off in MC OR you are not receiving orders

  • Make sure you are in the “On” mode

    • You cannot receive orders when you are are OFF or HOLD

    • You will not show up in MC if you are OFF

  • Make sure location permissions is set to “Always”. The driver app does not work without location permissions turned on.

 

  • Make sure that you have enabled “Background App Refresh” and “Cellular Data”

 

  • Make sure that you are connected to the internet.

      • Try visiting google.com on your browser.

      • Next visit fast.com to test your connection speed.

      • You can also test your connection by downloading one of the following apps:

        • Open Signal - iOS, Android

        • Speed Test - iOS, Android

        • Record results before communication to OS or ENG

  • Enable airplane mode and disable it.

  • Disable Wi-Fi, you may be in an area with a weak Wi-Fi network.

  • Go to a different location with a stronger cell signal.

  • Log-out and then log back into the driver app.

  • If none of the above resolve the issue, try reinstalling the app using the detailed install guide here

      • Note: Be sure to put yourself in “off” before re-installing

 

2) If you are “On” and see a RED blinking dot (instead of the green blinking dot), this means you do not have a good connection to your cell carrier. The red dot will become a green pulse when you have sufficient network connection

  • Try driving around to a location with better service

  • Disable all other apps that may be using cellular service including Spotify, Pandora and any other streaming music.

  • Disable wifi

3) If you are having issues logging into the driver app, try the following:

  • If you receive the error message “user ****** is not a driver”, ensure that you are using the credentials for the driver account you have been approved for in the past.

  • Try logging into eaze.com/login. If you can login, use those credentials for the driver app. If you can’t, reset your password.

  • As a last resort, just reset your password using the “Forgot Password” link here.

  • REMEMBER: Humanity and Eaze login credentials are not the same. You need to use your Eaze login credentials to access the Driver App.

 

4) Issues with the Inventory page?

  • If your app crashes when you open the inventory page, it may be due to a memory issue.

    • Click the toggle to disable “Load Images”

5) You are unable to call or text customers

  • This normally occurs because the phone number we have for you on file does not match the phone you're using.

  • If you have accidentally completed an order and need to call the customer, you can check “Order History” from the app menu and call the customer.

  • Contact Eaze support at support@eaze.com with the correct number for your phone and ask that they update your information in Mission Control.

 

6) Are you having trouble completing or canceling an order?

  • If you receive an error while attempting to cancel or complete an order, it is often caused by connection issues. Try the following:

    • Disable streaming music (which uses your data bandwidth)

    • Visit fast.com to test your connection speed

    • If you are unable to get a connection, contact the depot

 

If you are still having issues with the Eaze Driver App, please contact the depot for help and further instructions.

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