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Eaze Help Center

Ordering FAQs

We heard you. You've got questions, and we've got the answers.

Can I get a delivery outside of California?

  • Yes. Currently, we deliver in California and Oregon.

We only allow deliveries to certain locations within California and Oregon. Please check out our blog to see where we can deliver.

Can I place an order in advance?

  • We do not allow orders in advance.

Eaze connects users and licensed dispensaries for on-demand ordering and delivery services. Dispensary drivers begin the delivery process as soon as an order is placed, so we currently do not feature the ability to place advance orders. You can always see the delivery ETA on the checkout screen right before finalizing your order, so you can plan ahead.

What about updating my order in progress?

  • We are unable to allow live updates to your order.

If you need to add something, need more time prior to delivery, or have to change your payment or contact info, etc., you will need to cancel and replace your order.

How can I see my order history?

  • Using a website browser, click on the hamburger menu on the left hand side of your screen. From there, you can select "Order History". This will display the last two months of orders successfully placed with Eaze.

Can someone else receive my delivery?

  • No. By law, we can't allow this. 

All deliveries must be received by the person who placed the order. Your driver will ask to see your ID and have you sign when your order is delivered. If the person who placed this order is unavailable when the driver reaches the drop-off location, your order will be canceled.

Santa Clara County (San Jose) deliveries will require a scan of a customer's US ID/DL; all other counties allow the use of a passport for identification purposes.

Why does my ETA change during delivery? 

  • Estimated Time to Arrival (ETA) is affected by dozens of factors and is subject to change once an order has been placed. 

Before placing your delivery, you will be given a rough time estimate of how long our system believes it will take to complete an average delivery in your area. Once you place your order, the system then factors in the products you have requested and assigns it to your local dispensary. This will provide you with the initial ETA which is given at the time your order becomes a delivery page.

Is there a daily limit on how much I can order? 

  • Yes. This depends on which state you are located in.
    • If you are in California, the daily limit is 28.5 grams of flower (1 ounce) or 8 grams of concentrates (including vaporizer cartridges and edibles) per business day.
    • If you are in Oregon, the above does not apply to you. However, you may only deliver to a residential address, and may only place an order once per business day.

Why does Eaze have a delivery fee?

Is tip included in my order total?

  • It is not. While tipping is entirely up to you, should you wish to tip your driver, the only way to do this currently is with cash.

Before placing your delivery, you will be given a rough time estimate of how long our system believes it will take to complete an average delivery in your area. Once you place your order, the system then factors in the products you have requested and assigns it to your local dispensary. This will provide you with the initial ETA which is given at the time your order becomes a delivery page.

As the delivery is in progress to you, this ETA may vary depending on traffic, time to delivery location, product availability and many other factors. If you have issues receiving your delivery on time, please contact our support team at support@eaze.com or via live chat on our menu.  

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