How to Resolve a Wrong Order with Eaze Customer Support

Introduction: At Eaze, we strive to ensure that all orders are fulfilled accurately and to your satisfaction. If you have received the wrong order, follow these steps to resolve the issue promptly.

Step-by-Step Guide:

1. Contacting Customer Support:

   • To resolve any issues with your order, please email our support team directly at support@eaze.com. Our dedicated agents are on standby to assist you promptly.

2. Providing Necessary Information:

   • In your email, please include the following information to help us process your request efficiently:
     • A picture of the label on the Eaze bag that shows the description of the order.
     • A picture of the products you received.
     • The name of the person who packed the order (this information is on the receipt you received via email).

3. Example Email:

   Subject: Wrong Order Received - Order # [Your Order Number]

   Hi Eaze Support Team,

   I recently received my order, but unfortunately, it appears that I received the wrong items. Here are the details:

   - Order Number: [Your Order Number]
   - Attached are pictures of the label on the Eaze bag and the products I received.
   - The name of the person who packed the order: [Name from Receipt]

   Please assist me in resolving this issue.

   Thank you,
   [Your Name]

4. Resolution Process:

   1. Once we receive your email with the required information, our support team will review the details and work on resolving the issue. We may credit your Eaze account for the cost of the original order, allowing you to place a new order immediately.

We will notify you via email once the issue has been resolved and provide any necessary instructions, such as discarding the incorrect products.

Conclusion: Our goal at Eaze is to ensure every customer is satisfied with their order. If you receive the wrong order, please email our support team at support@eaze.com with the necessary information. Our agents are ready to assist you quickly and efficiently. Thank you for your cooperation and understanding.