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Ordering FAQs

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Juan
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We heard from you. You've got questions, and we've got the answers.

Can I get delivery outside of California or Michigan?

  • No, we do not currently deliver outside the States of California and Michigan.

We only allow deliveries to certain locations within California and Michigan. Please check out our blog to see where we can deliver.

Where can I receive my order?

This varies from state to state and even city to city in certain cases. Please see below to double check your area:

  • Michigan - All orders must be placed to residential addresses only, where cannabis delivery is allowed. You cannot place an order to a commercial address, bar, church, parking lot, etc. 
  • California - Many addresses are accepted with the exceptions of: Government property, schools and universities, child care centers, national parks, and municipalities that do not allow cannabis delivery. 

Can I place an order in advance?

  • We do not allow orders in advance.

Eaze connects users and licensed dispensaries for on-demand ordering and delivery services. Dispensary drivers begin the delivery process as soon as an order is placed, so we currently do not feature the ability to place advance orders. You can always see the delivery ETA on the checkout screen right before finalizing your order, so you can plan ahead.

What about updating my order in progress?

  • We are unable to allow live updates to your order.

If you need to add something, need more time prior to delivery, or have to change your payment or contact info, etc., you will need to cancel and replace your order.

Can I pay with card?

  • You can pay with your Debit/ATM card upon delivery in many locations. This does not include pre-paid debit cards of any kind, HSA or MRA benefit cards. Find out more about payment methods here.

*We do not accept credit card payments at this time*

How can I see my order history?

  • Using a website browser, click on the hamburger menu on the left-hand side of your screen. From there, you can select "Order History". This will display the last two months of orders successfully placed with Eaze.

Can someone else receive my delivery?

All deliveries must be received by the person who placed the order. Your driver will ask to see your ID and have you sign when your order is delivered. If the person who placed this order is unavailable when the driver reaches the drop-off location, your order will be canceled.

Santa Clara County (San Jose) deliveries will require a scan of a customer's US ID/DL; all other counties allow the use of a passport for identification purposes.

Why does my ETA change during delivery?

  • Estimated Time to Arrival (ETA) is affected by dozens of factors and is subject to change once an order has been placed. 

Before placing your delivery, you will be given a rough time estimate of how long our system believes it will take to complete an average delivery in your area. Once you place your order, the system then factors in the products you have requested and assigns it to your local dispensary. This will provide you with the initial ETA which is given at the time your order becomes a delivery page.

Is there a daily limit on how much I can order?

  • Yes. This depends on which state you are located in.

    • If you are in California, the daily limit is 28.5 grams of flower (1 ounce) or 8 grams of concentrates (including vaporizer cartridges and edibles) per business day.

    • If you are in Michigan, the daily limit is 2 ounces of flower and 15 grams of concentrate per business day.

Why does Eaze have a delivery fee?

  • This fee helps cover insurance, customer support, and other costs necessary for safe and reliable deliveries from your local retailer. Our partners are licensed retailers that use Eaze technology as their delivery platform.

Is the tip included in my order total?

  • It is not. While tipping is entirely up to you, should you wish to tip your driver, you can do it with cash, or, if you're paying with a Debit card or ACH, you might choose the amount directly at checkout. Some recommended amounts will show up, but you may select "other" for a custom amount:

Before placing your delivery, you will be given a rough time estimate of how long our system believes it will take to complete an average delivery in your area. Once you place your order, the system then factors in the products you have requested and assigns it to your local dispensary. This will provide you with the initial ETA which is given at the time your order becomes a delivery page.

As the delivery is in progress to you, this ETA may vary depending on traffic, time to delivery location, product availability, and many other factors. If you have issues receiving your delivery on time, please contact our support team at support@eaze.com or via live chat on our menu.  

Are promotions online available in store as well?

  • No, we operate across multiple regions and delivery locations resulting in local menus and discounts available for each region.

Online promotions can be seen on our menu here: https://www.eaze.com/menu
Eaze Dispensary in both San Diego(CA) and Orange County(CA) offer Veteran and Senior discounts in store!

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