Why Was My Order Canceled?

We always aim for smooth deliveries, but sometimes things don’t go as planned. Here are the most common reasons why an order may be canceled:

🚪 Driver couldn’t reach you upon arrival.

🏠 You weren’t at the delivery location.

🔍 Your ID couldn’t be verified or was missing.

📍 Incorrect or inaccessible delivery address.

🚗 Vehicle or route issues.

📦 An item in your order became unavailable.

⏰ Cutoff time was reached

If your order was canceled for one of these reasons, please place a new order, and we'll make sure to deliver as soon as possible. If the cancellation was due to a cutoff time, you schedule your delivery for the following day.

If you need help or have questions about a cancellation, please email us at support@eaze.com 📧 or start a chat here 💬.